Frequently Asked Questions
Have a question? You may find what you’re looking for here.
- Membership Renewals
- New Memberships
- Membership Packs and Mber+ Platform
- Member Classifications
- Payment
- Seat Allocation
- Season Draw
- Game Day
- General Questions
How do I know if I am on the automatic renewal plan?
If you purchased your membership with a debit card, credit card or via direct debit, you are part of our automatic renewal program unless you have opted out as per the direction of the club. An email was sent to those on the automatic renewal plan with all relevant information regarding their 2024 Membership package and price.
When will my Membership automatically renew?
If you purchased your 2023 Membership with a debit card, credit card or via direct debit, you are part of our automatic renewal program. An email was sent to those on the automatic renewal plan with all relevant information regarding their 2024 Membership package and price. If your Membership is set up on auto renewal, your 2024 Membership payment will be processed on Wednesday 25th October 2023.
How can I opt out of the automatic renewal?
You can only opt out of auto-roll over in writing by sending an email to our Membership Services Team stating your Member ID number, full name and reason for opt out no later than 5:00pm Friday 20th October 2023.
Why is my Membership rate changing in 2024?
We have tried to keep our membership rates as low as possible over the past few years despite rising costs to the Club.
However, the future success of our Club relies on keeping competitive with our rival NRL teams and investing in our people and pathways.
Members play a critical role in the success of our Club both on and off the field, and they are our lifeblood. Our commitment to our Members has always been and remains to be, providing them with value-driven and affordable memberships.
Despite a small price rise in 2024, the Canterbury-Bankstown Bulldogs remain one of the most competitive and value-driven Clubs of all the NRL when it comes to Membership.
If I'm paying more, what more am I getting?
All Membership Package prices in 2024 have been designed to offer our members value, greater access to players, and more exclusive events and match day experiences. Prices have been calculated based on the individual Membership pack inclusions and benefits.
In 2024, all Members will have exclusive access to the Bulldogs Benefits App which offers unlimited savings across hundreds of leading retail brands. Meaning Members can save money across a range of goods and services, simply by joining the Pack.
At-Home membership packages allow members who are unable to attend matches, or who simply prefer to support from home, to still demonstrate their support for the Club and be part of our family. Most At-Home packages include a Members Pack and merchandise, and each pack has been priced fairly to account for increases in the cost of production of these goods.
Likewise, In Stadium memberships are for those who can attend live home matches, and the package prices greatly vary based on the additional inclusions. With rising costs to the Club from stadiums and across goods, services, and merchandise, each pack has been priced fairly to account for these increases whilst maintaining a premium viewing experience.
To compare Members packs, please browse our website.
Can I change my Membership Package?
Yes, but first you will need to opt out of the automatic renewal plan. Once you have opted out, you can browse our website to find an In Stadium, At Home and Foundation package that suits you. If you need help choosing, you can contact the Membership Services Team.
You will have until 5:00pm (AEDT) Friday 20 October 2023 to advise the Club of any changes you need to make to your Membership, or to notify the club in writing if you do not want to renew your Membership into the next season. Please note an additional service and handling fee may apply.
If you do not notify the club in writing that you want to opt out before 5:00pm (AEDT) Friday 20 October 2023, it will be deemed that you have agreed to have your Membership renewed automatically. You can opt out of automatic renewal by emailing members@bulldogs.com.au.
How do I know if my Membership has been renewed?
You will receive a confirmation email once your Membership has been renewed and payment has been deducted. If you are unsure if your Membership has been renewed, please contact the Membership Services Team by emailing members@bulldogs.com.au.
Why should I become a Member?
Members play a critical role in the success on and off the field of the Canterbury-Bankstown Bulldogs. Moreover, members are the lifeblood of our Club, it is their passion and support which inspires our players and drives their actions. Each Pack member is contributing towards the success of the Club and is vital in our quest for a Premiership each year.
What package options are available?
There are three broad types of membership, allowing every fan to be a Member and contribute towards the success of the Club. These include:
- ‘In Stadium’ memberships are for those who are able to attend live home matches and are available in both Reserved seating and General Admission options.
- ‘At Home’ membership packages allow those Members who are unable to attend matches to demonstrate their support for the club and be a part of our family.
- ‘Foundation’ membership packages are a tax-deductible donation to the club which greatly support our efforts both on and off the field.
How do I become a Member?
You can join the Pack from 12pm, Monday, October 9, online or over the phone by contacting the Membership Services Team on 1300 769 164 (Monday to Friday, 9am-5pm).
What happens after I join?
After creating an account with the Canterbury-Bankstown Bulldogs, you will receive an email to confirm that your account has been created and what your unique Member ID number is.
Once purchasing a Membership, you will receive another email to confirm your purchase. Following this, you will also receive further information about how to begin redeeming your Membership Pack.
As a Member, you will also begin receiving exclusive communication directly from the club, including team news, signing announcements and much more.
How will my seat be allocated?
New reserved seat members will be allocated seats on a best available basis according to the time of the Membership purchase and availability of seats. If you have a specific request please contact the Membership Services Team to discuss your options.
3. Membership Packs and Mber+ Platform
What is Mber+?
Mber+ is a bespoke online platform which will allow eligible 2024 Members to customise their Membership Pack with an array of available items, some of which can be personalised. Each Member receives product entitlements to be redeemed as well as a credit value to be spent in the Mber+ shop on items of their choosing.
How do I begin?
The Mber+ platform launched in November 2022. Primary Account Holders (PAH) who have renewed or purchased a 2024 Membership will receive an introductory email with a username and further information about how to establish an account in Mber+. For new Members, you can expect to receive the introductory email within a week of making the purchase.
I am a 2024 Member, but I haven’t received an email about Mber+
Please visit our contact us page to enquire as to when you will receive this introductory email.
How do I start building my Membership Pack?
Once you’ve received your introductory email you will be able to sign in to your Mber+ account in the Login page using the username provided in the email you received and the password you created. Once signed in you will be able to redeem your product entitlements and progress through the shop to spend the assigned credit value for all Members in your group.
Who is eligible to receive a Membership Pack and credit?
Members who have purchased their 2024 Membership are entitled to receive a Membership pack and credit towards the Mber+ shop. Registered Junior League Members as well as Companion Members will receive a digital copy of their Membership Card as well as the ability to establish an Mber+ account and shop the store.
What is the credit?
This credit is available for you to use within the shop and has been provided as part of your Membership. Each Member within your group receives an assigned credit amount, this is combined to allow the PAH to spend the entirety of the credit in the same transaction.
How much credit do I have?
Once signed in to your Mber+ account you will see your credit in the top right corner of your screen. This credit can be used to shop for items across all categories as well as cover the postage and handling fees associated with your order.
Please note: this amount does not update as you add items to your cart. View the cart to see the amount owed including the postage and handling. Adult, Concession and Junior Members each receive a credit to the value of $50. Whilst Family’s of 4 receive a credit of $180, this takes into account the discounted bundle that makes up the Family Membership and considers that postage and handling fees will cover the entire groups order.
Will I receive more credit if I do not redeem the core Membership entitlements?
Once signed in to your Mber+ account, you will have the option to redeem a physical Membership card as well as a sticker sheet. You will not receive additional credit for choosing not to redeem these items.
All Members will also receive a separate email containing a digital copy of your Membership card which can be added to your wallet on compatible devices as well as a pdf version that can be printed.
How can I apply credit to my order?
Once you reach the checkout stage of your Mber+ journey, please apply your credit by entering the value of your credit into the designated text box. This credit value can be used to pay for the products in your cart as well as the postage and handling. The available credit value will not be automatically added to your order, please ensure you add this value before you checkout.
Does my credit also cover the postage and handling fees?
Yes, the credit can be used to cover the cost of the postage and handling fees.
Can I spend above the assigned credit value?
With an array of items to choose from, there is no limit to what can be included in your Membership pack. If you do exceed the amount of credit value you are able to pay the excess by entering your payment details. If at a later time you would like to add on more items, you can always sign in to your account and purchase more items in a separate transaction.
How long do my entitlements last?
Entitlements will not be carried over from year to year. On the 31st of August 2024, any remaining entitlements (product and credit) will be removed. You will not receive a Membership Pack unless you redeem your pack and will not be entitled to additional credit moving forward if you do not receive a Membership Pack.
How can I personalise my own Membership items?
Selected items can be personalised with a name or even with your choice of colour. Simply customise any selected item within our product page(s) prior to adding your item/s to cart.
Why can’t I see ‘ADD TO CART’ for some Membership items?
For any item with multiple design options, please click on your preferred design. The ‘ADD TO CART’ button will then appear for you to proceed. Personalised items will also need an entry added.
What are the delivery timings for my order?
Your Membership items are made to order. For standard shipping, please allow 10-14 business days for delivery from the time of the order. For express shipping, please allow 7-12 working days for delivery from the time of your order.
I submitted my order, however I didn't receive an order confirmation.
Once you have signed in to your Mber+ account please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please visit our CONTACT US page.
I haven’t received my order yet?
Once your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note, if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. If you selected the standard shipping option, please allow 10-14 business days for delivery from the time of the order. For express shipping, please allow 7-12 working days for delivery from the time of your order. If your wait time exceeds these timeframes, please get in contact with us via our CONTACT US page.
I received my delivery, however there is an item/s that is missing/damaged.
Please visit our CONTACT US page and include your order reference number as well as any photos of your item/s you could share with us.
I have a question about the Membership Pack. Who can I contact?
Please contact the Membership Services Team or visit our CONTACT US page.
Can I use my credit to shop for items at the Bulldogs Team Store?
No, your credit is exclusive to the Mber+ platform and can not be used for items at the Team Store. But don’t forget, you are entitled to a 15% discount on items purchased from the Bulldogs Team Store and on game day!
Can I return or exchange the items I received?
The items you purchase are made to order specifically for your Membership Pack. Unless items are faulty, damaged or the incorrect size, they cannot be returned or exchanged.
How do I qualify as a Junior Member?
To be eligible for a Junior Membership, you must be under 18 years of age as of 1 January 2024. A Member’s date of birth must be provided when purchasing a Junior Membership. Children under the age of 4 as of 1 January 2024 are admitted free of charge when not occupying a seat.
What does a Family consist of?
Family packages consist of two adults and two juniors. To qualify for a family package, your children must be under the age of 18 years as of 1 January 2024.
How do I qualify as a Concession Member?
To be eligible for a Concession Membership, the applicant must have a current form of identification that proves they meet the below requirements. The following forms of identification are accepted:
- Pensioner - Aged, TPI (valid ID cards including senior’s cards)
- Student - Full Time tertiary and secondary school students (valid ID required)
A valid copy of your concession card must be sent through to members@bulldogs.com.au to be eligible for Concession Membership.
Do the Bulldogs recognise Companion cards?
We recognise the Companion Card NSW. Companion Card NSW holders are eligible for complimentary entry to Bulldogs home games, with a paying Concession Member for the 2024 Season.
To redeem a Companion Membership, a valid copy of the Companion Card must be sent through to members@bulldogs.com.au
Can I pay for my Membership in installments?
For Ticketed Memberships, we offer a Monthly Payment Plan. Instalments are deducted on the 25th of each month starting from the next business day following the purchase to the 25th May 2024. Payments can be deducted from credit card, debit card or bank account. The Monthly Payment Plan has a one-off $5 set up fee with a 4.12% monthly transaction fee. A $14.95 fee will apply to all failed transactions.
Are there any additional fees and charges on My Membership?
A one-off service and handling fee of $4.75 per transaction applies.
How do I update the credit card on my Membership?
If you are on a payment plan, you can update your credit card directly through Debit Success.If you have any difficulty, please contact the Membership Services Team on 1300 769 164.
I did not pay my 2023 Membership in full, can I renew in 2024?
If you did not complete your 2023 Membership payment plan, your account has been deactivated. Please contact the Membership Services Team to discuss the options available to you.
What and when is the same seat deadline?
All 2023 Reserved Seat Members have until 5pm Friday October 20 2023 to renew their Membership for the 2024 NRL Season to guarantee that they retain their same seat. On Tuesday October 31 2023, all un-renewed Membership seats will be released to begin the seating request process.
How can I change or upgrade my seat?
Members looking to upgrade or change their seat are advised to contact the Membership Services Team to discuss options available. Members will then be prompted to complete the 2024 Seat Request Form. From Tuesday October 31 2023, seating requests will be actioned based on the 2024 Seat Request Form in order of completion.
If after attending a game I am not happy with my seat, can I request a change?
If you are not happy with your seat/s after attending a game, please contact the Membership Services Team. We will do our very best to arrange new seating for you, subject to availability.
What is a Reserved Seat Membership?
A Reserved Seat Membership guarantees you the same seat at each home match. There are four Reserved Seat options.
- Ultimate
- Platinum Plus
- Platinum
- Gold
For more information on the Reserved Seat options available, please browse our full range of In Stadium Memberships.
What is a General Admission Membership?
A General Admission Membership allows you the flexibility to sit in any available seat within the allocated bays for each home match. There are four General Admission options:
- Full Season Blue Zone
- Full Season Kennel
- 4-Game Flexi Blue Zone
- 4-Game Flexi Kennel
Both packages allow Members to choose their own seat each week. For more information on the General Admission options available, please browse our In Stadium packages or feel free to CONTACT US.
When will the 2024 Season Draw be released?
The 2024 NRL Telstra Premiership draw is expected to be released in late November 2024 (as released by the NRL).
Where are we playing our home matches in 2024?
Home matches in Sydney will be spread across the following three stadiums:
- Accor Stadium
- Belmore Sports Ground
The 2024 draw will be designed to ensure we play the right match at the right stadium to maximise the Member and Corporate experience.
Will we play any home matches outside of Sydney?
The 2024 season draw will confirm if any home matches will be played outside of Sydney. As in the prior two seasons, the Bulldogs has nominated to take their regional fixture to Bundaberg, Queensland with the support of Bundaberg Council and Tourism and Events, Queensland.
How do I travel to each stadium?
Accor Stadium
Plenty of parking is available in Sydney Olympic Park near Accor Stadium. P1 Parking can be pre-purchased prior to the game through Sydney Olympic Park, alternatively, paid for using tap & go cards at the boom gate upon exit. The closest station to Accor Stadium is Olympic Park. Visit transportnsw.info to plan your trip.
Belmore Sports Ground
Parking is limited on local streets and car parks in the area so if you are planning on driving, arrive early and allow additional travel time. The closest station to Belmore Sports Ground is Belmore. Visit transportnsw.info to plan your trip.
Will a P1 Parking Pass be made available for Members to purchase?
The Membership Services Team will continue to work with Sydney Olympic Park Authority to devise a strategy for P1 Parking which is in the best interest of Members for the 2024 season. Once this has been finalised the plan will be released to all Members.
What if my Membership Card is lost or stolen?
If you have lost or had your Membership Card stolen, please contact the Membership Services Team to arrange a replacement card. A replacement card fee of $15 will be charged to your account.
What if I forget my Membership Card on Game Day?
If you forget to bring your Membership Card to a Bulldogs home game, please refer to the email containing a digital copy of your Membership card which can be added to your wallet on compatible devices as well as a pdf version that can be printed.
Alternatively, the Club can provide you with a replacement ticket on the day from the Bulldogs Membership Services Window located at:
- Accor Stadium (Ticket Box JK and Ticket Box AB)
- Belmore Sports Ground (Main Gate)
Photo ID is required when requesting a ticket replacement.
Is my Membership Card transferable?
Membership Cards are transferable, if they are transferred to a person of equal or lesser status. i.e. an adult cannot gain entry using a junior or concession card.
Can I bring flags, banners and drums into the stadium?
If your flag or banner is over 1.5m, you will need to be a Kennel Member and have it registered with the Membership Services Team. Please complete the Flag and Banner Registration Form and provide a picture of the flag or banner as well as the dimensions.
If you wish to bring a drum into the stadium, you will also need to be a Kennel Member and have it registered with the Membership Services Team.
What packages provide me access to the away game against the Rabbitohs?
If you are a Ultimate, Platinum Plus, Platinum, Gold, Kennel, Blue or 4-Game Flexi Member, you will be entitled to attend our away match in 2024 against the South Sydney Rabbitohs.
Please note, 4-Game Flexi Members will have access to this fixture however it will count towards their FOUR accessible home games in Sydney.
Seating details for this match will differ from home matches and will be included on your Membership Card.
How do I purchase a Membership as a gift?
We recommend putting the Membership in the name of the person who will receive the gift, however, to avoid spoiling the surprise, please list your own contact details. Once the gift has been received, please contact the Membership Services Team to update their details so we can continue to update them on Bulldogs news and events.
What games can I go to with a 4-Game Flexi Membership?
With a Flexi membership you can choose to go to 4 games at any home venue in Sydney.
4-Game Flexi Members will also have access to our reciprocal fixture against the South Sydney Rabbitohs however it will count towards their FOUR accessible home games in Sydney.
Do I get a discount on tickets to home games?
You are entitled to a discount on additional home game tickets for family and friends. Please keep an eye on your email for updates throughout the season.
Do I get a discount on tickets to away games?
Discounts for away matches are subject to the hosting team. Please keep an eye on your email for updates throughout the season.
Refund & Exchange Policy?
As a general policy, Memberships cannot be cancelled and are non-refundable. Membership applications will be processed as received and cannot be withdrawn once processed. It is recommended that all supporters read the Terms & Conditions, as well as the FAQ’s before applying for a Membership.
Canterbury-Bankstown Bulldogs respect and honour the Darug and Eora nations, who are the Traditional Custodians of the land and pay our respects to their Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on the lands we meet, gather and play on.