Frequently Asked Questions
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- Membership Renewals
- New Memberships
- Membership Packs and Mber+ Platform
- Member Classifications
- Payment
- Seat Allocation
- Season Draw
- Game Day
- General Questions
How do I know if I am on the automatic renewal plan?
If you purchased your Membership with a debit card, credit card or via direct debit, you are part of our automatic renewal program unless you have opted out as per the direction of the Club. An email was sent to those on the automatic renewal plan with all relevant information regarding their 2026 Membership package and price.
When will my Membership automatically renew?
If you purchased your 2025 Membership with a debit card, credit card or via direct debit, you are part of our automatic renewal program. An email was sent to those on the automatic renewal plan with all relevant information regarding their 2026 Membership package and price. If your Membership is set up on auto-renewal, your 2026 Membership payment will be processed on Thursday, the 25th of September, 2025.
How can I opt out of the automatic renewal?
You can only opt out of auto-roll over in writing, by sending an email to our Membership Services Team via members@bulldogs.com.au stating your Member ID number, full name and reason for opting out. Please note, opt-outs must be made in writing no later than 5:00pm on Friday the 19th September, 2025.
Why is my Membership rate changing in 2026?
Members play a critical role in the success of our Club both on and off the field, and they are our lifeblood. Our commitment to our Members has always been and remains to be, providing them with value-driven and affordable memberships.
Despite a changing rate in 2026, the Canterbury-Bankstown Bulldogs remain one of the most competitive and value-driven Clubs of all the NRL when it comes to Membership. However, the future success of our Club relies on keeping competitive with our rival NRL teams and investing in our people and pathways.
The Club has committed itself to betterment for the future and it is important that we invest in our people and our pathways in order to achieve that vision. Our Club is on the rise. Our NRL team is competitive, achieving a second straight finals series after an eight-year drought, and we are now fully established and operational in the NRLW. We’ve recruited strongly both on and off the field to support our Club's vision, and to ensure future success and sustainability for our Club. We are investing in strengthening our Club's pathways, satellite developmental programs, and the construction of our new centre of excellence at Belmore Sports Ground will commence in 2026 - ensuring premium facilities for our future first graders and Members alike.
As a not-for-profit organisation, Members can be assured that all funds are being reinvested back into the Club’s talent, pathways, facilities and are being prioritised to enhance Member and match day experience as a priority.
Our commitment to our Members for 2026 as a family club is that our Membership options are one of the most affordable and value-driven Membership programs across all competitor clubs.
If you do, however, require some flexibility in your Membership payment options or are experiencing financial difficulty, we encourage you to please reach out to us and discuss/review your options.
If I'm paying more, what more am I getting?
In 2026, we are committed to providing our Members with a premium match day and Member experience, and offering the ultimate value in their Membership. All Membership Package prices in 2026 have been calculated based on the individual Membership pack inclusions and benefits.
On top of standard Membership benefits, all Members will continue to have exclusive access to the Bulldogs Benefits App, which offers unlimited savings across hundreds of leading retail brands. Meaning Members can save money across a range of goods and services, simply by joining the Pack.
Most Supporter Packages include a Members Pack and merchandise, and each pack has been priced fairly to account for increases in the cost of production of these goods. For the 2026 season, the Club will proudly be unveiling a number of brand-NEW Mber+ products. We look forward to revealing these products in due time and communicating the products' new and improved features and benefits.
Likewise, Match Access Memberships are for those who can attend live home matches, and the package prices greatly vary based on the additional inclusions. With rising costs to the Club from stadiums and across goods, services, and merchandise, each pack has been priced fairly to account for these increases whilst maintaining a premium viewing experience.
If you would like to compare Membership options and explore all inclusions and benefits, please contact our friendly Membership services team on 1300 769 164 (Monday to Friday, 9:00AM to 5:00PM).
Can I change my Membership Package?
Yes, but if necessary, you must first opt out of the automatic renewal plan by contacting the Club in writing (only if this applies to your Membership type). Once you have opted out, you can browse our website to find a Match Access, Supporter and/or Foundation package that suits you. If you need help choosing the best option to suit your needs, you can contact our friendly Membership Services Team.
You will have until 5:00pm (AEDT) Friday 19th September, 2025 to advise the Club of any changes you need to make to your Membership, or to notify the Club in writing if you do not want to renew your Membership into the next season. Please note that an additional service and handling fee may apply.
If you do not notify the club in writing that you want to opt out before 5:00pm (AEDT) Friday 19th September, 2025, it will be deemed that you have agreed to have your Membership renewed automatically. You can opt out of automatic renewal by emailing members@bulldogs.com.au.
How do I know if my Membership has been renewed?
You will receive a confirmation email once your Membership has been renewed and payment has been deducted. If you are unsure if your Membership has been renewed, please contact our friendly Membership Services Team by emailing members@bulldogs.com.au.
Why should I become a Member?
Members play a critical role in the success on and off the field of the Canterbury-Bankstown Bulldogs. Moreover, members are the lifeblood of our Club, it is their passion and support that inspires our players and drives their actions. Each Pack Member is contributing towards the success of the Club and is vital in our quest for a Premiership each year.
As a not-for-profit organisation, Members can be assured that all funds are being reinvested back into the Club’s grassroots, talent, pathways, facilities and are being prioritised to enhance Member and match day experience.
What package options are available?
There are three broad types of Membership, allowing every fan to be a Member and contribute towards the success of the Club. These include:
- ‘Match Access’ Memberships are for those who are able to attend live home matches and offer included seating/ticketing options across both Reserved seating and General Admission areas.
- ‘Supporter’ Membership packages allow those Members who are unable to attend matches, or who simply prefer to watch from home, to still demonstrate their support for the Club, be a part of our Family and access a range of Membership benefits and discounts.
- ‘Foundation’ Membership packages are a tax-deductible donation to the Club which greatly support our efforts both on and off the field, particularly in our Community outreach programs. As a not-for-profit organisation, all Members can be assured that funds are reinvested back into the Club’s grassroots, talent, pathways, facilities and are prioritised to enhance Member experience/s.
How do I become a Member?
You can join on Bulldogs 2026 Membership from 10:00am on Tuesday, the 2nd of September 2025.
Once Membership officially opens, you can join online (here) or over the phone by contacting the Membership Services Team on 1300 769 164 (Monday to Friday, 9am-5pm). Prior to the official opening date, you can register your expression of interest to join in 2026 here, and we will formally notify you once Membership is available.
What happens after I join?
After creating an account with the Canterbury-Bankstown Bulldogs, you will receive an email to confirm that your account has been created and what your unique Member ID number is. Please note that, as this may be your first time receiving an email from us and our Membership service providers, this welcome email may land in your spam/junk folder/s. Please search these folders if you do not receive an email within 48 hours. If you still have not received an email after 48 hours, please do not hesitate to reach out to the Club.
Please also note, that the above email is for an account registration only and does not mean you have completed your purchase. Rather, once you receive this welcome email you will need to follow the prompts to finalise your Membership purchase.
Once you have finalised the purchase of a Membership, you will receive another email to confirm this purchase. Following this, you will also receive further information about how to begin redeeming your Membership Pack (if applicable to your Membership type).
As a Member, you will also begin receiving exclusive communication directly from the Club, including team news, signing announcements and much more!
How will my seat be allocated?
New reserved seat members will be allocated seats on a best available basis according to the time of the Membership purchase, the type of Membership, and the availability of seats. If you have a specific request, please contact the Membership Services Team to discuss your options.
3. Membership Packs and Mber+ Platform
What is Mber+?
Mber+ is a bespoke online platform which will allow eligible 2026 Members to customise their Membership Pack with an array of available items, some of which can be personalised. Each Member receives product entitlements to be redeemed as well as a credit value to be spent in the Mber+ shop on items of their choosing.
How do I begin?
The Mber+ platform for 2025 Members opened in November, 2024. For 2026 Members, the Mber+ platform will launch in November, 2025 and include a brand new range of products.
Primary Account Holders (PAH) who have renewed or purchased a 2026 Membership will receive an introductory email with a username and further information about how to establish an account in Mber+. For new Members, you can expect to receive the introductory email within a week of making your Membership purchase.
I am a 2026 Member, but I haven’t received an email about Mber+
Please visit our contact us page to enquire as to when you will receive this introductory email.
Please note that: if it is pre-November 2025, you will need to wait until the Mber+ Platform opens before you will receive your email.
How do I start building my Membership Pack?
Once you’ve received your introductory email, you will be able to sign in to your Mber+ account in the 'Login page' using the username provided in the email you received and the password you created. Once signed in, you will be able to redeem your product entitlements and progress through the shop to spend the assigned credit value for all Members in your group.
Who is eligible to receive a Membership Pack and credit?
Membership Packs and applicable credits are only available to those Membership Product Types that advertise a Member Pack and Credit inclusion. Members who have purchased an eligible 2026 Membership are entitled to receive a Membership pack and credit towards the Mber+ shop.
Registered Junior League Members as well as Companion Members will receive a digital copy of their Membership Card, as well as the ability to establish an Mber+ account and shop the store, however are not entitled to a credit.
Should you wish to compare Membership Pack types and their inclusions, please browse our full range of Memberships on our Membership website (here).
What is the credit?
This credit is available for you to use within the shop and has been provided as part of your Membership. Each Member within your group (of eligible Membership types) receives an assigned credit amount. This is a combined amount to allow the PAH (primary account holder) to spend the entirety of the credit in a single transaction, should they wish to do so.
How much credit do I have?
Once signed in to your Mber+ account you will see your credit in the top right corner of your screen. This credit can be used to shop for items across all categories as well as cover the postage and handling fees associated with your order.
Please note: this amount does not update as you add items to your cart. View the cart to see the amount owed, including any postage and handling fees. Adult, Concession and Junior Members each receive a credit to the value of $50.00 AUD. Whilst families of four (4) receive a credit of $180.00 AUD.
Will I receive more credit if I do not redeem the core Membership entitlements?
Once signed in to your Mber+ account, you will have the option to redeem a physical Membership card as well as a sticker sheet. You will not receive additional credit/s for choosing not to redeem these items.
All Members will also receive a separate email containing a digital copy of your Membership card, which can be added to your wallet on compatible devices, as well as a PDF version that can be printed.
How can I apply credit to my order?
Once you reach the checkout page on Mber+ (after adding all items to cart, selecting your postage type, and filling in the postage details), your credit will automatically be applied.
Should you wish to, you can alter the amount of credit you wish to apply to your transaction by manually adjusting the credit figure in the corresponding free-form box on the checkout page.
Any credit value can be used to pay for the products selected in your cart, as well as any postage and handling fees.
It is recommended that you utilise any applicable credits in your Mber+ product orders as credits do not roll-over year-on-year, and any residual credit value/s will expire at the completion of the applicable Membership seasonal year.
Does my credit also cover the postage and handling fees?
Yes, the credit can be applied to cover the cost of the postage and handling fees.
Can I spend above the assigned credit value?
Yes, however, you will need to cover the cost of any residual value above and beyond the credit limit. With an array of items to choose from, there is no limit to what can be included in your Membership pack. If you do exceed the amount of credit value, you are able to pay the excess by entering your payment details. If at a later time, you would like to add on more items, you can always sign in to your account and purchase more items in a separate transaction.
How long do my entitlements last?
Entitlements will not be carried over from one year to the next. On the 31st of August, 2025, any remaining entitlements (product and credit) will be removed. You will not receive a Membership Pack unless you redeem your pack and you will not be entitled to an additional credit moving forward if you do not redeem a Membership Pack online via Mber+.
How can I personalise my own Membership items?
Selected items can be personalised with a name or even with your choice of colour. Simply customise any selected item/s within our product page(s) prior to adding your item/s to cart.
Why can’t I see ‘ADD TO CART’ for some Membership items?
For any item with multiple design options, please click on your preferred design. The ‘ADD TO CART’ button will then appear for you to proceed.
For personalised items, you will need to complete the customisation prompts or acknowledge the prompt to confirm you do not wish to personalise the product before you can proceed with adding the item to cart. Once you have selected your customised design and either completed the customisation or acknowledgement prompts, the 'ADD TO CART' button will appear for you to click and proceed.
What are the delivery timings for my order?
Your Membership items are made to order. For standard shipping, please allow 10-14 business days for delivery from the time of the order. For express shipping, please allow 7-12 business days for delivery from the time of your order.
Please note: exceptions to standard shipping timeframes apply during the holiday period. Please keep an eye out for any communications from the Club to indicate possible shipping delays or extended delivery timeframes.
I submitted my Mber+ order, however I didn't receive an order confirmation.
Once you have signed in to your Mber+ account, please go to the Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please visit our CONTACT US page.
I haven’t received my order yet?
Once your order has been shipped, you will receive a dispatch email. This email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery.
Please note: If your parcel has had an unsuccessful delivery attempt/s, your order will be returned to us for confirmation prior to being redispatched to you. If you selected the standard shipping option at the time of check-out, please allow 10-14 business days for delivery. For express shipping, please allow 7-12 business days for delivery from the time of your order. Additional shipping timeframes and possible delays may apply during the holiday period. If your wait time exceeds these timeframes and your order was placed outside of an extended shipping timeframe (i.e. the holiday period), please get in contact with us via our CONTACT US page.
I received my delivery however, there is an issue with my item/s (i.e. missing or damaged).
We're sorry to hear there is an issue with your order. Please visit our CONTACT US page and include as much detail/s of your concerns as possible. Please ensure you include your order reference number, as well as attach photos of your item/s and the issue/s.
I have a question about the Membership Pack. Who can I contact?
Please contact the Membership Services Team or visit our CONTACT US page.
Can I use my credit to shop for items at the Bulldogs Team Store?
Unfortunately not. Your Mber+ credit is exclusive to the Mber+ platform and can not be used for items at the Team Store. Instead, as a Member, you have access to the exclusive product range at Mber+. On top of this exclusive access, you are also entitled to a 15% discount on items purchased from the Bulldogs Team Store and from official Bulldogs merchandise outlets on game day!
Can I return or exchange the items I received?
The items you purchase are made to order specifically for your Membership Pack. Unless items are faulty, damaged or the incorrect size, they cannot be returned or exchanged.
How do I qualify as a Junior Member?
To be eligible for a Junior Membership, you must be under 18 years of age as of 1 January 2026. A Member’s date of birth must be provided when purchasing a Junior Membership. Children under the age of 4 as of 1 January 2026 are admitted free of charge when not occupying a seat.
What does a Family consist of?
Family packages consist of two adults and two juniors. To qualify for a family package, your children must be under the age of 18 years as of 1 January 2026.
How do I qualify as a Concession Member?
To be eligible for a Concession Membership, the applicant must have a current form of identification that proves they meet the requirements below. The following forms of identification are accepted:
- Pensioner - Aged, TPI (valid ID cards including senior’s cards)
- Student - Full Time tertiary and secondary school students (valid ID required)
A valid copy of your concession card must be sent through to members@bulldogs.com.au to be eligible for Concession Membership.
Do the Bulldogs recognise Companion cards?
Yes, we recognise the Companion Card NSW. Companion Card NSW holders are eligible for complimentary entry to Bulldogs home games, with a paying Concession Member for the 2026 Season.
To redeem a Companion Membership, a valid copy of the Companion Card must be sent through to members@bulldogs.com.au
Can I pay for my Membership in instalments?
For Ticketed Memberships, we offer a Monthly Payment Plan. Instalments are deducted monthly and can be deducted from a credit card, debit card or bank account.
Some additional fees may apply to direct debit membership payment plans such as a one-off set-up fee or standard processing and handling fees.
For the full details on 2026 Membership payment plans, including monthly direct debit dates and applicable transaction fees, please refer to the Membership Terms & Conditions.
Are there any additional fees and charges on My Membership?
A one-off service and handling fee of $4.75 per transaction applies to all Membership purchases.
Additional fees and charges may apply to direct debit Membership payment plans. Please refer to the Membership Terms & Conditions for details regarding these fees and charges.
How do I update the credit card on my Membership?
If you are on a payment plan, you can update your credit card directly through Debit Success. If you have any difficulty, please contact the Membership Services Team on 1300 769 164.
If you purchased or wish to purchase your Membership with an upfront payment and would like to update your credit card details, you will need to contact the Club directly on 1300 769 164.
I did not pay my 2025 Membership in full, can I renew in 2026?
If you did not complete your 2025 Membership payment plan, your account has been deactivated. Please contact the Membership Services Team to discuss the options available to you.
What and when is the same seat deadline?
All 2025 Reserved Seat Members have until 5pm Thursday, October 2nd, 2025, to renew their Membership for the 2026 NRL Season to guarantee that they retain their same seat. On Tuesday, October 7th, 2025, all unrenewed Membership seats will be released to begin the seating request process.
How can I change or upgrade my seat?
Members looking to upgrade or change their seat are advised to contact the Membership Services Team to discuss options available. Members will then be prompted to complete the 2026 Seat Request Form. From Tuesday, October 7th 2025, seating requests will be actioned based on the 2026 Seat Request Form in order by request date.
Can I make a seating change request after attending my first game?
If, for any reason, after attending your first game in the new season you would like to make a request for a seating change, please contact the Membership Services Team. We will do our very best to arrange new seating for you, subject to availability.
What is a Reserved Seat Membership?
A Reserved Seat Membership guarantees you the same seat at each home match. There are four Reserved Seat options.
- Ultimate
- Platinum Plus
- Platinum
- Gold
For more information on the Reserved Seat options available, please browse our full range of Match Access Memberships.
What is a General Admission Membership?
A General Admission Membership allows you the flexibility to sit in any available seat within the allocated bays for each home match. There are four General Admission options:
- Full Season Kennel
- Full Season Blue Zone
- 4-Game Flexi Kennel
- 4-Game Flexi Blue Zone
Both packages allow Members to choose their own seat each week within a specified section of the stadium. For more information on the General Admission options available, please browse our Match Access packages or feel free to CONTACT US.
When will the 2026 Season Draw be released?
The 2026 NRL Telstra Premiership draw is expected to be released in early November 2026 (as released by the NRL).
Where are we playing our home matches in 2026?
Our home stadium for the 2026 season is Accor Stadium.
We will not be able to advise the official fixtures and stadiums until the NRL has released the 2026 Telstra Premiership NRL and NRLW draws (expected release in November 2025).
The 2026 home draw will be designed to ensure we play the right match at the right stadium to maximise the Member and Corporate experience.
Will we play any home matches outside of Sydney?
The 2026 season draw will confirm if any matches - home or away - will be played outside of Sydney.
Will any fixtures be played at Belmore Sports Ground in 2026?
Due to the expected commencement of work on the Bulldogs' new Centre of Excellence, it is unlikely that any matches will be played at Belmore Sports Ground in 2026 (subject to the NRL's official draw release).
The commencement of works is to ensure the future sustainability of our Club, and an improved experience for Members and general public alike, well into the future. The new Centre of Excellence will provide even more opportunities for premier match day experiences at the venue in future years.
How do I travel to each stadium?
The Bulldogs endeavour to provide as much information to Members regarding access and travel, via our Official Game Day Guide. These guides will be released each week in line with our home match fixtures and are hosted on the Bulldogs website as well as emailed directly to Members.
Regardless of venue, the Bulldogs recommend that you always plan your trip in advance and visit transportnsw.info to assist in your planning.
Accor Stadium
Plenty of parking is available in Sydney Olympic Park near Accor Stadium. The P1 Car Park is the closest available car park to the stadium, and parking can be pre-booked and purchased. To guarantee a car space, Sydney Olympic Park recommends pre-booking parking before any planned trip.
Alternatively, casual parking is available within the Sydney Olympic Carparks and via pay and display street parking in the surrounding streets, however please note that metred parking fees apply.
There are some free, time-limited on-street parking spaces available within the town centre including along Olympic Boulevard, Murray Rose Avenue, Dawn Fraser Avenue, Figtree Drive, Herb Elliot Avenue, Showground Road, Grand Parade and Parkview Drive. However, street parking may not always be available during major events due to road closures.
You can find out more about the parking options in Sydney Olympic Park online at https://www.sydneyolympicpark.nsw.gov.au/parking
Will a P1 Parking Pass be made available for Members to purchase in 2026?
Our Membership Services Team is committed to working with Sydney Olympic Park Authority to devise a strategy for P1 Parking that is in the best interest of Members for the 2026 season.
When a strategy is finalised, our team will be in touch with Members to communicate the options (if any are applicable to our Members).
What if my Membership Card is lost or stolen?
If you have lost or had your Membership Card stolen, please contact the Membership Services Team to arrange a replacement card. A replacement card fee of $15.00 AUD applies.
What if I forget my Membership Card on Game Day?
If you forget to bring your Membership Card to a Bulldogs home game, please refer to the email containing a digital copy of your Membership card, which can be added to your wallet on compatible devices, as well as a PDF version for print.
Alternatively, the Club can provide you with a replacement ticket on the day from the Bulldogs Membership Services Window located at:
- Ticket Box JK and Ticket Box AB at Accor Stadium
Photo ID is required when requesting a ticket replacement.
Is my Membership Card transferable?
Membership Cards are transferable if they are transferred to a person of equal or lesser eligibility status, i.e. an adult cannot gain entry using a junior or concession card, however, an adult card can be used to gain entry for a junior, etc.
If you have specific questions regarding the transfer of a Membership Card, please contact our Membership Services Team directly on 1300 769 164.
Can I bring flags, banners and drums into the stadium?
If your flag or banner is over 1.5m, you will need to be a Kennel Member and have it registered with the Membership Services Team. Please complete the Flag and Banner Registration Form and provide a picture of the flag or banner as well as the dimensions.
Only Kennel Members are eligible to bring a drum into the stadium, however any drum intended to be brought to the stadium MUST be registered with and approved by the Membership Services Team in advance. To request to register a drum, please reach out to the Membership Team.
The 2026 Flag, Banner and Drum registration will open ahead of the 2026 season and a form for any registration requests will be sent direct to Kennel Members.
What packages provide me access to a possible Away game against the Rabbitohs?
If we have an away game against the Rabbitohs in 2026, the Bulldogs Membership team will be in contact to confirm the details of the available access for our Members.
No fixtures are confirmed until the release of the draw in November 2025 and as released by the NRL.
How do I purchase a Membership as a gift?
We recommend putting the Membership in the name of the person who will receive the gift, however, to avoid spoiling the surprise, please list your own contact details. Once the gift has been received, please contact the Membership Services Team to update the contact details to the appropriate recipient so we can continue to keep them updated on Bulldogs news and events.
What games can I go to with a 4-Game Flexi Membership?
With a Flexi Membership you can choose to go to up to four (4) home games at Accor Stadium - the Club's official home ground in 2026.
Do I get a discount on tickets to home games?
YES! One of the many benefits available to Bulldogs Members is the ability to help us grow the Bulldog Family by bringing family and friends to the game with you. As a Bulldogs Member, you are entitled to a 20% discount on additional home game tickets.
To unlock your exclusive discount on Home Tickets as a Member, simply visit the Ticketek Website and enter your unique Membership Number in the Password Box for your selected Bulldogs Home Game event.
If you have any issues accessing your discount, please contact the Membership Services Team on members@bulldogs.com.au or directly on 1300 769 164 on Monday-Friday between 9am-5pm.
Do I get a discount on tickets to away games?
Discounts for away matches are subject to the hosting team. Please keep an eye on your email for updates throughout the season.
Refund & Exchange Policy?
As a general policy, Memberships cannot be cancelled and are non-refundable. Membership applications will be processed as received and cannot be withdrawn once processed.
It is recommended that all supporters read and familiarise themselves with the Membership Terms & Conditions, as well as the FAQ’s.
Canterbury-Bankstown Bulldogs respect and honour the Darug and Eora nations, who are the Traditional Custodians of the land and pay our respects to their Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on the lands we meet, gather and play on.