Frequently Asked Questions
Have a question about becoming a 2021 Pack Member? Read through the Frequently Asked Questions below, or call our Membership Services Team on 1300 769 164.
- 2021 Stadium & Draw FAQs
- Pack and Jersey Delivery
- COVID-19 Response and 2020 Credit
- Membership Renewals
- New Memberships
- Seat Allocation
- Game Day
- Member Classifications
- General Questions
- Members Protection Policy
WHAT CHANGES HAVE BEEN MADE TO THE NRL DRAW?
/ Round 5 – Saturday April 10 (5:30pm) – Bulldogs v Storm: MOVED from HBF Park, Perth to Stadium Australia, Sydney.
/ Round 16 – Saturday July 3 (3:00pm) – Bulldogs v Manly Sea Eagles: Moved from Stadium Australia to Bankwest Stadium
/ Round 20 – Sunday August 1 (2:00pm) – Bulldogs v Titans: MOVED from Bankwest Stadium to a venue yet to be confirmed.
HOW WILL THIS IMPACT MY MEMBERSHIP?
IN STADIUM members (Ultimate, Platinum Plus, Platinum, Gold, Kennel, Blue Zone and Flexi 4) will now have access to Round 5 at Stadium Australia vs Melbourne Storm and Round 16 at the alternative venue Bankwest Stadium vs Manly Sea Eagles.
Round 20 will no longer be included as part of the list of matches IN STADIUM members can attend.
WILL MY MEMBERSHIP CARD ALLOW ME TO SCAN IN FOR ROUNDS 5 AND 16?
Yes. Membership cards will allow access to these matches as normal for eligible In Stadium members.
WILL WE BE PLAYING A MATCH IN PERTH IN 2021?
Unfortunately, due to COVID related issues around travel we will not be playing a match in Perth in 2021. We will continue to work closely with HBF Park and the Western Australian Government around the promotion of matches in 2022 and 2023.
WHAT IF I WAS A WESTERN AUSTRALIA MEMBER IN 2020 AND ENTITLED TO RECEIVE A TICKET TO THIS MATCH?
2020 Western Australian were entitled to redeem one ticket per membership to the scheduled match at HBF Park in 2020. Due to COVID and its impacts on the 2020 NRL season this was not possible.
We will be in direct contact with members impacted by this change in venue to discuss the next steps.
WHERE ARE WE PLAYING OUR HOME MATCHES IN 2021?
In 2021 we were scheduled to play ten home matches in Sydney. We are playing our matches across three venues, Stadium Australia, Belmore Sportsground and Bankwest Stadium. The 2021 draw has been designed to ensure that we play the right game at the right stadium to maximise the member and corporate experience.
HOW MANY MATCHES IN SYDNEY ARE WE PLAYING AT EACH STADIUM?
/ Stadium Australia – 5 matches
/ Bankwest Stadium – 4 matches
/ Belmore Sports Ground – 1 match
WHY ARE WE NOT PLAYING ALL OF OUR HOME GAMES AT STADIUM AUSTRALIA?
The feedback received from members, fans and corporates who completed our Stadium Survey in 2020 indicated that Stadium Australia was favoured for blockbuster matches against our traditional rivals such as the annual Good Friday and Queens Birthday clashes. There continued to be support for playing matches at Bankwest Stadium, which was seen as an excellent venue, providing a great ‘game day’ experience for members and corporate partners.
*Members will also continue to get the benefit of the reciprocal arrangement with Souths, meaning access to the Round 18 away match at Stadium Australia.
WHY DO WE ONLY PLAY ONE MATCH AT BELMORE SPORTS GROUND?
Belmore Sports Ground continues to receive an exemption to play one home match per season based on television compliance. Belmore remains our traditional home ground and we continue to work with local, state and federal government around funding to upgrade the facilities.
HOW MANY HOME MATCHES DO WE PLAY OUTSIDE OF SYDNEY?
One home match is confirmed to be played outside of Sydney, being a home match against Canberra Raiders at Suncorp Stadium in Brisbane as part of the Round 10 Magic Round. The venue for the Round 20 match against the Gold Coast Titans is still yet to be confirmed.
WHEN WILL MY MEMBERSHIP PACK ARRIVE?
Member packs will arrive from the end of January onwards. In the meantime, you can gift a membership by downloading and personalising a membership certificate here.
HOW DO I TRAVEL TO EACH STADIUM?
Plenty of parking is available in Sydney Olympic Park near ANZ Stadium. P1 parking can be paid for using tap & go cards at the boom gate upon exit, alternatively, pre-purchase P1 parking prior to the game through Sydney Olympic Park.
The closest station to Stadium Australia is Olympic Park.
Visit transportnsw.info to plan your trip.
There is no public parking available on-site at Bankwest Stadium, however there is plenty of parking available in Parramatta CBD within walking distance of the stadium. Visit City of Parramatta - Parking for more information.
The closest station to Bankwest Stadium is Parramatta.
Visit transportnsw.info to plan your trip.
Belmore Sports Ground
Parking is limited on local streets and car parks in the area so if you are planning on driving, arrive early and allow additional travel time.
The closest station to Belmore Sports Ground is Belmore.
Visit transportnsw.info to plan your trip.
WILL A P1 PARKING PASS BE MADE AVAILABLE FOR MEMBERS TO PURCHASE?
The Membership Services Team will continue to work with Sydney Olympic Park to devise a strategy for P1 Parking which is in the best interest of members for the 2021 season. Once this has been finalised the plan will be released to all members.
WHEN WILL MY MEMBERSHIP PACK BE DELIVERED?
Membership packs are now arriving!
If you renewed or purchased your membership prior to 1 February 2021, your memberships have been processed and have likely been dispatched.
If you have renewed or purchased after 1 February 2021, you can expect to receive your membership within 4 weeks of purchase.
As soon as it is sent, you will receive an email with the Australia Post tracking number.
WHEN WILL MY MEMBERS JERSEY BE DELIVERED?
This jersey is based on the traditional Butcher's stripe design and features and the names of our Ticketed Members who generously pledged their 2020 Membership fee to the club.
All available stock has been used to fulfil orders of the Members Jersey. If you have not received your order, the stock may be included in the next shipment which is due to arrive in June. All members yet to receive their order will be contacted directly.
Please note, Members Jerseys are delivered separately from cards and packs. New orders for the Members Jersey are currently on hold as we wait for the arrival of additional stock.
Over the past six months we have worked incredibly hard to respond to the challenges presented by the COVID-19 pandemic and continue to deliver the best membership experience possible for Bulldogs members.
Whilst this work is ongoing, we expect to provide our members access to all Ticketed and Non-Ticketed benefits throughout the 2021 NRL Telstra Premiership. We are continuing to work with the NSW Government, NRL and our venue operators to ensure that if the situation changes we can continue to provide game access to ticketed members in accordance to the COVID-safe plan.
If there are any disruptions to the 2021 season which impacts your membership experience, we will keep you informed of the changes via email and our social media channels.
WILL I BE COMPENSATED FOR 2020?
Earlier this year we announced our Credit Program in response to COVID-19 and its impact on 2020 members. As part of that program, members were able to indicate their preference for receiving a credit, with the option of Pledging their membership fee to the club. Full Season Ticketed members who did not Pledge will be eligible to receive a partial credit when renewing their 2021 membership.
HOW IS THIS PARTIAL CREDIT CALCULATED?
Eligible members will receive a credit towards their 2021 membership, with the value calculated as follows:
Please note: The final value of the credit depends on the type of membership package held.
- Your Membership is made up of Ticketed and Non-Ticketed benefits. Ticketed benefits relate to your ability to attend matches that you are entitled to, whilst Non-Ticketed benefits include but are not limited to merchandise, postage and administration.
- The costs incurred by the club to deliver the non-ticketed benefits were deducted from the price of the 2020 membership package.
- The remaining balance of Ticketed Benefits was divided by the number of game entitlements included in your membership package to calculate the per game value.
- This per game value was multiplied by the number of games you were unable to attend due to matches being played behind closed doors, with this figure being the final value of your partial credit.
- Your partial credit will be automatically deducted from the price of your 2021 Membership.
HOW MANY MATCHES DID I MISS OUT ON?
In 2020 we were scheduled to play ten home matches in Sydney, however due to COVID-19, a number of these matches were played behind closed doors. The number of matches that were missed differ between each package.
- Ultimate members were provided with the opportunity to attend seven of these ten home matches, they will receive a credit to the value of three games.
- Platinum, Gold, Full season Kennel and Blue Zone members were able to attend six matches, they will receive a credit to the value of four games.
- All out of state packages were unable to attend a match in 2020, they will have the ability to redeem a ticket to one match in 2021.
WHAT'S THE VALUE OF MY CREDIT?
|Package||Price Type||Total Credit|
WHAT IF I AM A PART SEASON MEMBER?
All ticketed members were provided the opportunity to attend six home matches this season and thus part season game members have received the entirety of the ticketed and non-ticketed benefits. Country members were also given the opportunity to attend these matches as well as the reciprocal away match in Round 19 against the South Sydney Rabbitohs. As a result, part season members will not receive a partial credit towards their 2021 membership.
WHAT IF I AM AN OUT OF STATE MEMBER?
Eligible 2020 out of state members include Queensland, Interstate, Western Australia and New Zealand members. These members will not receive a partial credit towards their 2021 renewal. Instead, those eligible members who did not Pledge will receive the opportunity to redeem a ticket to any regular season match in 2021 for each eligible membership they held in 2020.
WHAT IF I WANT TO CHANGE MY MEMBERSHIP PACKAGE 2021?
Members who are eligible to receive a partial credit towards their 2021 renewal may also be able to upgrade their membership and receive a partial credit depending on the packages you are changing to and from. This is can be achieved by contacting the Membership Services Team prior to 5pm Friday 23rd October, 2020.
Please see the table below which illustrates all the options available for each 2020 eligible membership package in order to receive a partial credit when changing membership packages.
|2020 Package||Can upgrade to|
|Full Season Kennel||
|Full Season Blue Zone||
Ultimate members also have the option of downgrading to Platinum Plus or Platinum in order to retain their Platinum seating and receive the partial credit.
WHAT IF I PLEDGED MY 2020 MEMBERSHIP?
We are extremely grateful to those members who Pledged their 2020 membership fee and displayed immense generosity during such a challenging time. These members will be recognised by having their name appear on the 2021 Members jersey which will be worn by the first-grade team for one match in 2021 and will be a member exclusive item.
As part of their Pledge, these members have indicated that they do not wish to receive a partial credit towards their 2021 membership and will pay the renewal price.
HOW DO I KNOW IF I AM ON THE AUTOMATIC RENEWAL PLAN?
If you purchased your membership with a debit card, credit card or via direct debit, you are part of our automatic renewal program. An email was sent to those on the automatic renewal plan with all relevant information regarding their 2021 membership package and price.
WHEN WILL MY MEMBERSHIP AUTOMATICALLY RENEW?
If you purchased your 2020 membership with a debit card, credit card or via direct debit, you are part of our automatic renewal program. An email was sent to those on the automatic renewal plan with all relevant information regarding their 2021 membership package and price. If your Membership is set up on auto renewal, your 2021 Membership payment was processed on Monday 26th October 2020.
HOW CAN I OPT OUT OF AUTOMATIC RENEWAL?
You can only opt out of auto-roll over in writing by sending an email to our Membership Services Team stating your Member ID number, full name and reason for opt out no later than 5:00pm Friday 23rd October 2020.
CAN I CHANGE MY MEMBERSHIP PACKAGE?
Yes, but first you will need to opt out of the automatic renewal plan. Once you have opted out, you can browse our website to find an In Stadium, At Home and Foundation package that suits you. If you need help choosing, you can contact the Membership Services Team.
HOW DO I KNOW IF MY MEMBERSHIP HAS BEEN RENEWED?
You will receive a confirmation email once your membership has been renewed and payment has been deducted. If you are unsure if your membership has been renewed, please contact the Membership Services Team.
WHY HAS MY MEMBERSHIP PACKAGE CHANGED?
We’ve been working hard to improve our Membership program, ensuring that there is a Membership for every fan in 2021.
As part of this work, we have simplified our international and interstate Memberships, and consolidated them all together under the new title of 'At Home Memberships'.
We have also simplified our Flexi 3, Flexi 5 and Country Memberships, consolidating them under the new Flexi 4 Membership package, which has been developed to suit the widest range of our part-season Members.
HOW CAN I PURCHASE ADD ONS?
Add on items are available for purchase online when purchasing a membership or by calling the Membership Services Team on 1300 769 164. If you have already purchased a membership you will need to call the Membership Services Team to also purchase an add on.
If you are on the automatic renewal plan, your add ons will be processed separately to your membership.
WHY SHOULD I BECOME A MEMBER?
Members play a critical role in the success on and off the field of the Canterbury-Bankstown Bulldogs. Moreover, members are the lifeblood of our club, it is their passion and support which inspires our players and drives their actions. Each pack member is contributing towards the success of the club and is vital in our quest for a premiership each year.
WHAT KIND OF MEMBERSHIPS ARE AVAILABLE?
There are three broad types of membership, allowing every fan to be a member and contribute towards the success of our club.
“In Stadium” memberships are for those who are able to attend live home matches and are available in both Reserved seating and General Admission options.
“At Home” membership packages allow those members who are unable to attend matches to demonstrate their support for the club and be a part of our family.
Finally, “Foundation” membership packages are a tax-deductible donation to the club which greatly support our efforts both on and off the field.
HOW DO I BECOME A MEMBER?
You can join the pack from 12pm Monday, October 12, online or over the phone on 1300 769 164.
WHAT HAPPENS AFTER I JOIN?
After creating an account with the Canterbury-Bankstown Bulldogs you will receive an email to confirm that your account has been created and what your unique Member ID number is.
Once purchasing a membership, you will receive another email to confirm your purchase.
As a member, you will now begin receiving exclusive communication directly from the club, including team news, signing announcements and much more.
Your membership pack will also be ordered, once it is dispatched you will receive an email to confirm that it is on its way and an estimated time of arrival.
HOW WILL MY SEAT BE ALLOCATED?
New reserved seat members will be allocated seats on a best seat available basis according to the time of the membership purchase and availability of seats. If you have a specific request please contact the Membership Services Team to discuss your options.
HOW CAN I CHANGE OR UPGRADE MY SEAT?
All current members had until 5pm Friday 30th October 2020 to renew their membership for the 2021 NRL Telstra Premiership Season. On Monday 1 November 2020 all un-renewed membership seats were released to begin the seating request process. Seating requests are actioned on a first come first served basis.
IF AFTER ATTENDING A GAME I AM NOT HAPPY WITH MY SEAT, CAN I REQUEST A CHANGE?
If you are not happy with your seat/s after attending a game please contact the Membership Services Team. We will do our very best to arrange new seating for you, subject to availability.
WHAT IS A RESERVED SEAT MEMBERSHIP?
A Reserved Seat Membership guarantees you the same seat at each home match. There are four Reserved Seat options.
For more information on the Reserved Seat options available please browse our full range of In Stadium Memberships.
Please note, COVID-19 may cause seating restrictions to be enforced at matches in 2021. If so, Reserved seat members may be unable to sit in the assigned seat that they have been allocated. However, you will be able to sit in a seating bay within your package category. For example, a Platinum member may be unable to sit within their allocated seat however they will be able to sit in a Platinum seating bay.
WHAT IS A GENERAL ADMISSION MEMBERSHIP?
A General Admission membership allows you the flexibility to sit in any seat available within the allocated seating bays for each home match. There are two General Admission options.
Both packages allow members to choose their own seat each week. For more information on the General Admission options available please browse our In Stadium packages.
WHAT IF MY MEMBERSHIP CARD IS LOST OR STOLEN?
If you have lost or had your membership card stolen, please contact the membership services team to arrange a replacement card. A replacement card fee of $15 will be charged to your account.
WHAT IF I FORGET MY MEMBERSHIP CARD ON GAME DAY?
If you forget to bring your membership card to a Bulldogs home game, the club can provide you with a replacement ticket on the day from the Bulldogs Membership Services Window located at;
- Stadium Australia (Ticket Window H)
- Bankwest Stadium (Ticket Window B)
- Belmore Sports Ground (Main Gate)
Photo ID is required when requesting a ticket replacement.
IS MY MEMBERSHIP CARD TRANSFERABLE?
Membership cards are transferrable, if they are transferred to a person of equal or lesser status. i.e. an adult cannot gain entry using a junior or concession card.
CAN I BRING FLAGS AND BANNERS INTO THE STADIUM?
If your flag or banner is over 1.5m, you will need to be a Kennel member and register it with the Membership Services Team, please email a picture of the flag or banner as well as the dimensions to email@example.com.
WHICH PACKAGE GIVES ME ACCESS TO THE AWAY GAME AGAINST THE RABBITOHS?
If you are a Full Season Ultimate, Platinum Plus, Platinum, Gold, Kennel or Blue Zone Member, you will be entitled to attend our away match in 2021 against the South Sydney Rabbitohs.
Seating details for this match will differ from home matches and will be included on your membership card.
CAN I PAY FOR MY MEMBERSHIP IN INSTALMENTS?
For ticketed memberships, we offer a Monthly Payment Plan. Instalments are deducted on the 26th of each month starting from the next business day following the purchase to the 26th of May 2021. Payments can be deducted from credit card, debit card or bank account. The Monthly Payment Plan has a one-off $5 set up fee with a 3.09% monthly transaction fee. A $10 fee will apply to all failed transactions.
ARE THERE ANY ADDITIONAL FEES AND CHARGES ON MY MEMBERSHIP?
A one-off service and handling fee of $4.75 per transaction applies.
HOW DO I UPDATE THE CREDIT CARD ON MY MEMBERSHIP?
If you are on a payment plan and need to update your credit card, you can do this directly through Debit Success. If you have any difficulty please contact the Membership Services Team on firstname.lastname@example.org or phone 1300 769 164.
I DID NOT PAY MY 2020 MEMBERSHIP IN FULL, CAN I RENEW IN 2021?
If you did not complete your 2020 membership payment plan, your account has been deactivated. Please contact the Membership Services Team to discuss the options available to you.
HOW DO I QUALIFY AS A JUNIOR MEMBER?
To be eligible for junior membership you must be under 18 years as of 1 January 2021. A member’s date of birth must be provided when purchasing a junior membership. Children under 4 as of 1 January 2021 are admitted free of charge when not occupying a seat.
WHAT DOES A FAMILY CONSIST OF?
Family packages consist of two adults and two juniors. To qualify for a family package, your children must be under the age of 18 years as of 1 January 2021.
HOW DO I QUALIFY AS A CONCESSION MEMBER?
To be eligible for a concession membership the applicant must have a current form of identification that proves they meet the requirements below.
The following forms of identification are accepted:
- Pensioner – Aged, TPI (valid ID cards including senior’s cards)
- Student – Fulltime tertiary and secondary school students (valid ID required)
A valid copy of your concession card must be sent through to email@example.com to be eligible for Concession Membership.
DO THE BULLDOGS RECOGNISE COMPANION CARDS?
We recognise the Companion Card NSW. Companion Card NSW holders are eligible for complimentary entry to Bulldogs home games, with a paying concession member for the 2021 Season. To redeem a companion membership, a valid copy of the companion card must be sent through to firstname.lastname@example.org
WHEN WILL MY MEMBER CARD AND PACK ARRIVE?
2021 Membership cards and packs will start arriving from January 2021. Members who purchase from January onwards should expect to receive their pack within 4 weeks following their purchase.
CAN I TRACK THE STATUS OF MY MEMBERSHIP?
Yes. An email with a tracker link will be sent once it becomes available.
HOW DO I PURCHASE A MEMBERSHIP AS A GIFT?
We recommend putting the membership in the name of the person who will receive the gift, however to avoid spoiling the surprise, please list your own contact details. Once the gift has been received, please contact the Membership Services Team to update their details so we can continue to update them on Bulldogs news and events.
WHICH GAMES CAN I GET TO WITH MY FLEXI MEMBERSHIP?
With a Flexi membership you can choose to go to 4 games at any home venue in Sydney.
DO I GET A DISCOUNT ON TICKETS TO AN AWAY GAME?
Discounts for away games are subject to the hosting team. Please keep an eye on your email for updates throughout the season.
DO I GET A DISCOUNT ON EXTRA TICKETS?
You are entitled to a discount on additional home game tickets for family and friends. Please keep an eye on your email for updates throughout the season.
REFUND AND EXCHANGE POLICY
As a general policy, memberships cannot be cancelled and are non-refundable. Membership applications will be processed as received and cannot be withdrawn once processed. It is recommended that all supporters read the Terms and Conditions as well as the FAQ’s before applying for a membership.
MEMBERS PROTECTION POLICY
View our Members Protection Policy here.