Dedicated Dog Full Rollover & Rolling Monthly Instalments FAQ’s
Our Dedicated Dog full rollover and rolling monthly instalments payment programs are designed to make your renewal simple and more affordable.
By electing either option, your Membership and/or seat will be renewed automatically each season until you choose to opt out.
What is the Difference?
Dedicated Dog full rollover – simply provide your credit card details and we will charge your Membership fee in full upon receipt of your application and at the commencement of each renewal period thereafter after giving you a 28 day notice period to opt out.
Rolling monthly instalments – payments are divided into 11 monthly instalments commencing October 2013 and concluding in August 2014. Rolling monthly instalments are debited by Debit Success. See further information below.
Please note: Members can join the rolling monthly instalment plan after October 2013, however payment plan will still conclude in August 2014, meaning a larger instalment will be paid each month.
Rolling Monthly Instalment Further Information:
What is a rolling instalment?
Bulldogs members who select part payments agree to have their payments automatically renewed for the following season using the same payment details. Members will be sent a letter prior to the membership renewal period, giving them a 28-day timeframe in which they have the option to “Opt Out” from automatically renewing for the following season, or change/upgrade their package for the following season.
How much does it cost?
Debitsuccess will add a 3% administration fee to each instalment. There will also be a $5.00 set-up fee that must be paid directly to Debitsuccess upon selecting the instalment option. Members should be aware that additional fees apply for cancellations and missed payments.
How many instalments can I make?
The number of instalments will depend on when you join, with a maximum of eleven monthly instalments possible, commencing in October, 2013. Regardless of when you join all memberships must be paid in full by Monday 18th August, 2014.
How do I take advantage of this option?
Simple select the ‘Partial Payment’ option when indicating your preferred method of payment and provide your payment details where prompted and your payments will be set-up automatically. Alternatively, you can select the instalment option when you join or renew online at www.bulldog.com.au. You will receive a letter from Debitsuccess to confirm your payment amounts and length of contract once your application has been processed.
What are the fees if I miss a payment?
There is an automatic $10.00 fee for any missed payments, and this fee is charged by Debitsuccess, not the Bulldogs so please ensure you always have enough money available in your nominated account.
Which payment methods can I use to pay by instalments?
You can choose to use a credit card/credit debit card, or you can choose to have direct debits taken from a savings account.
Can I select when the payments come out? Yes, you can change your payment date to suit your situation. Payments are automatically set-up on the 17th of each month, but this can be changed by calling Debitsuccess on 1800 148 848.
All Bulldogs members who choose to pay through rolling payments with Debitsuccess are bound by the following Debitsuccess terms and conditions
TERMS AND CONDITIONS OF THE DEBITSUCCESS DIRECT DEBIT REQUEST (DDR) SERVICE AGREEMENT (Rolling Monthly Instalments Only)
Debitsuccess will debit your account for the amounts and frequency as agreed between us on the Debitsuccess Membership Contract signed and accepted by you. The authority to debit will remain in effect for future season membership payments and the contract shall be viewed as a continuing authority to make deductions from the nominated account. In this event, the amount of any deductions beyond the initial term and applicable Service Fee will be advised to you in writing giving not less than 14 days’ notice of the new payment schedule.
2.CHANGE OF TERMS
In the unlikely event that the initial terms are to change, they can only do so in accordance with your Contract and we must give you at least 14 days notice of the changes including if applicable the new amount, new frequency and next debit date.
3.DEFERRING OR STOPPING A PAYMENT
Should you wish to defer a payment to another date you must contact Debitsuccess before the date of that payment to request the deferment. Deferments are entirely at the discretion of Debitsuccess and will depend on the length of deferment, the current state of your account and your past history. You may request us to stop an individual payment however you will still be liable to make this payment by some other method or your account will become overdue.
4.ALTERING THE SCHEDULE
Should you wish to alter the payment frequency or Day to Debit contact Debitsuccess and at our discretion in most instances we will be able to make the changes you require. There may be a fee charged for this service (details of any fees payable can be obtained by contacting Debitsuccess on 1-800 148 848). Any changes made will not affect the total amount you would otherwise have paid over the minimum term of your Contract.
5.CANCELLING THE PAYMENTS
You can cancel this Direct Debit Request Authority by requesting this of Debitsuccess or your bank. Cancellation of the authority to debit your account will not terminate this contract or remove your liability to make the payments you have agreed to.
If you dispute any debit payment, you must notify Debitsuccess immediately. Debitsuccess will respond to your dispute within 7 working days and will immediately refund the amount of the debit if we are not able to substantiate the reason for it. If you do not receive a satisfactory response from us to your dispute contact your financial institution who will respond to you with an answer to your claim within 5 business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing.
7.NON WORKING DAY
When the day to debit falls on a weekend or public holiday the debit will be initiated on the next working day.
It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured Debitsuccess will debit you an additional $10 with your next payment and may, if we have not received instructions to the contrary from you, debit both the current due payment and the now overdue payment(s) on the same day. Debitsuccess may debit other fees or costs involved with debt collection in accordance with the terms and conditions of the Contract (refer to clause 9 Credit/Debt Reporting Agencies).
All enquiries should be directed to Debitsuccess and should be made at least 1 working day prior to the next scheduled debit date.
10.YOUR OTHER RESPONSIBILITIES
In addition to those already mentioned, you are responsible for ensuring that your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide Debitsuccess with a new account number.